Frequently Asked Questions
Everything you need to know about your ORI London order
What materials are used in ORI London bags?
Our bags are crafted from high-quality, sustainable materials including weather-resistant recycled nylon and canvas. We are proud to be a 100% vegan-friendly brand.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our Returns Portal to start your process.
Are ORI London bags waterproof?
Our bags are made from triple-coated, weather-resistant materials designed to keep your belongings dry during daily commutes and unexpected rain showers.
Do you offer a warranty on your products?
Yes, all ORI London products come with a 2-year warranty against manufacturing defects to ensure your bag stands the test of time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and flexible financing options like Klarna.