Returns & Exchanges

At ORI London, we want you to love your sustainable bag as much as we do, which is why we offer a 30-day hassle-free return policy for all unused items in their original packaging. Whether you need a different size or a change of color, our team is here to ensure your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Item

  Securely place your ORI London product in its original packaging, ensuring all tags are attached and the item is in its original, unused condition.

• 3.
  Print and Post

  Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.